Refill Connect
Your brand. Your patients. Our infrastructure.
Launch a fully branded telehealth experience without hiring engineers: storefront, intake, checkout, patient portal and transactional emails on your domain. Patients see you. Refill runs underneath.
Showing the Lumen Wellness storefront on care.lumenwellness.com.
What you get
Everything in Refill Connect
Branded storefront
Program pages for each offering, with pricing, FAQs and a single 'Get started' that opens your intake.
Your domain
Run on your own domain or subdomain, with your logo, colors and typography across every page.
Checkout and plans
Patients pick a plan, pay and save a card in one flow. Subscriptions start automatically on approval.
Patient portal
Patients see orders, tracking, check-ins, invoices and messages, all under your brand.
Messaging and emails
Provider–patient messaging and transactional emails, from order confirmations to shipping, written in your voice.
Promos and affiliates
Promo codes, referral links and affiliate tracking, so you can see which channels bring patients.
Launch faster
Compete with the national brands, under your own.
The national direct-to-consumer brands built this stack in-house. Connect gives you the same kind of patient experience (storefront, async intake, subscriptions and nationwide fulfillment) branded as your practice.
- Async and synchronous visit support
- Lead visibility: see who dropped off and follow up
- Customizable renewals: auto-renew or require a check-in
How it works
From sign-up to shipped in four steps
- 01
We set up your branded portal
Your logo, colors and domain. Patients arrive on your site and never leave your brand.
- 02
Patients complete intake
Use templates for GLP-1s, peptides and more, customized to your protocols.
- 03
Providers review and prescribe
Your team reviews the assessment, or our 50-state provider network handles it.
- 04
Medications ship to the patient
Fulfilled through our vetted 503A network with pre-negotiated pricing built in.
Grow the funnel
See every patient, from first click to fifth refill.
Connect tracks visits, starts, completions and conversions, so you know which programs and channels work and where patients drop off.
- Funnel analytics by program
- Abandoned intake follow-up lists
- Promo and affiliate attribution
One platform
Works with the rest of Refill
FAQ
Refill Connect, answered.
Can't find what you need?
Do my patients know it's powered by Refill?
No. The storefront, intake, checkout, portal and emails carry your brand and run on your domain. Refill stays behind the scenes.
Do I need my own providers?
No. Your own providers can review and prescribe, or our 50-state provider network can handle reviews for you, or you can mix the two by state or program.
Can I use my own treatment protocols?
Yes. Intake questions, eligibility rules, medications, titrations, check-ins and renewal requirements all follow your protocols.
What's the difference between Connect and the rest of Refill?
Connect is the patient-facing side of Refill: storefront, intake, checkout, portal and emails under your brand. It runs on the same EHR, prescribing, pharmacy network and payments that power every Refill practice.
Get started
Stop managing vendors. Start scaling care.
See your practice running on Refill: EHR, pharmacy, refills, payments and your brand in one platform.